三和一善 - "I'll pay attention next time" It's not the ideal way to apologize

Peter, the company's property management staff, is usually responsible for the management of the order and delivery. Peter usually confirms the catalog in the morning and orders the necessary materials. But one day on the way to work, he happened to have a small car accident and didn't enter the office until noon.

After arriving at the company, he calculated the need to place an order for the materials in a haste. He didn't expect that just after the order was sent, the other party replied: "Because the ordering time is too late, it is difficult to guarantee the delivery on time."

At the moment, all kinds of bad situations flashed in Peter's mind: the manufacturer's delay in delivery will not only be his fault, but will affect the work of other colleagues, and even affect this month's company performance. As he thought, he couldn't help but sweat. Fortunately, the other party took account of the work relationship with the company, and finally agreed at the delivery date so requested.

From a general perspective, Peter's case was handled smoothly in the end. However, what should he do if the manufacturer does not agree to his proposed delivery date?

 

三和一善

Many people are afraid of being scolded at work, so they apologize as soon as possible: "I'm sorry, I will pay attention next time." But such a reply is not helpful to cope with the situation. Also, it sounds like a guarantee. However, the same thing will happen again next time.

After a person makes a mistake, he tends to conceal and protect himself. Even if the facts of the error have been made public, he hopes that nobody will dig into the error further. Therefore, it is easy to beat around the bush to the people around you in the following ways:

1. Make up your mind that: "I won't make this mistake again", "Be careful in the future."

2. Alleges that he was too negligent: "It's all because I was too careless."

3. Encourage yourself by saying: "Come on!".

4. Use scenes and slogans to encourage yourself: "thorough recognition" and "strengthen management"

Slogans will uplift the mood, but the momentary excitement will cool down. These words cannot help us learn from our mistakes, and even become a hotbed for the next mistake. When we make a mistake, what we should do is: convey the facts and apologize, control the scope of influence, and establish a mechanism of not making the mistake again.  (林嘉麗）三和一善（訳）